April 1, 2020
Updated message from The Manors of the Valley
EFFECTIVE TODAY, AS PART OF THE RECOMMENDATIONS BY THE BUREAU OF HUMAN SERVICES LICENSING, ALL TABLES IN DINING AREAS HAVE BEEN SEPARATED TO ENSURE SOCIAL DISTANCING BETWEEN RESIDENTS. YOUR COMPLIANCE IS NEEDED AT THIS TIME TO ENSURE THE SAFETY OF ALL OUR RESIDENTS
IN ADDITION, FOR THE SAFETY OF ALL OUR RESIDENTS AND STAFF, EFFECTIVE APRIL 2, 2020 AS A PRECAUTIONARY MEASURE ALL STAFF WILL BE WEARING MASKS THROUGH APRIL 30, 2020. MASKS WILL BE PROVIDED TO STAFF AT THE BEGINNING OF THEIR SHIFT WHEN THEIR TEMPERATURE IS TAKEN. ADMINISTRATION WILL RE-VISIT THIS PROCEDURE AFTER APRIL 30, 2020.
IF YOU HAVE ANY QUESTIONS PLEASE FEEL FREE TO SEE SOMEONE IN ADMINISTRATION.
MANORS OF THE VALLEY
March 27, 2020
Updated message from The Manors of the Valley
We, at The Manors of the Valley, know that everyone is concerned for their loved ones during these trying times in our country. The health and safety of our residents’ is our top priority and we are committed to continue working towards the best possible outcome for all.
The Manors of the Valley have been monitoring the changing developments related to the COVID-19 pandemic. Our Administrators have been in daily communication with every department for any changes to policies or protocols occur as recommended by the Department of Health, CDC or the Bureau of Human Services Licensing. We have been working around the clock to ensure that our Manors have everything we need to ensure the continuum of care for our residents as well as updating the recommended safety precautions pertaining to COVID-19 items on an as needed basis.
As of today’s date, here are some updates to the items that have already been implemented throughout our Manors:
1. All non- essential visits from families and friends are restricted at this time except for end of life situations or for exceptional situations which will need to be pre-approved by Administration.
2. Drop off of supplies for residents from family members will be Monday-Friday 8:00am till 4:30 pm at the designated location for each Manor. (If you are unsure of the designated location please feel free to contact the Manor in which your loved one resides for more information)
3. Weekend drop offs will be by appointment only
4. All items that are dropped off will be disinfected prior to being delivered to the residents rooms
5. All employees, essential healthcare workers (including hospice agencies, physicians and home health providers), essential vendors and contractors are screened prior to entering the facility.
6. The above individuals may not enter the building if the following applies:
- Have a temperature above 99.9 degrees Fahrenheit
- Show signs of having difficulty breathing or a cough
- Have been in close contact with a person testing positive for COVID-19
- Have traveled internationally
- Are unwilling to abide by the protocols and procedures put into place by the Manors of the Valley
7. Residents’ temperatures are checked daily on each shift and are being assessed for signs and symptoms
8. Residents who are returning from the hospital or from rehab must be cleared by a physician stating they are free from any signs and symptoms of COVID-19
9. Any new admission at any of our Manors must also be cleared of any signs or symptoms of COVID-19 by their physician
10. Additional staff have been hired throughout the Manors to assist
11. The Manors of the Valley began installing air purification systems, which send ionized aggressive advanced oxidizers into the room to destroy pollutants at the source, in the air and on surfaces before they can reach our residents and employees. This system will be installed in all of our locations at The Manors of the Valley. Please be assured that this system is safe for the residents.
12. The Manors of the Valley continues to clean and disinfect all resident rooms, common areas, and high-touch surfaces as recommended by the Department of Health and CDC
13. Activities are still going throughout the Manors but are being done in smaller group settings with the residents spaced 6 feet apart from one another. In between activities, our activity staff have been calling and facetiming family members so they may “virtually visit” with their loved ones.
14. All beauty salon services have been postponed at this time as this service is considered a non-essential service by the Department of Health and CDC
We understand that these measures may seem extreme and we appreciate your cooperation despite the inconvenience this causes. Unfortunately, our population at the Manors of the Valley is one of the most fragile when contracting COVID-19 and we just want to ensure we are doing everything possible to hopefully avoid COVID-19 from coming into our communities. The resident’s well-being is our greatest mission and is the reason The Manors of the Valley have been so successful over the years as a company. We are asking you that during this time to continue to send cards of encouragement to our residents as so many family members have been doing. Our activities departments are taking reservations in scheduling Facetime calls so you can connect with your loved one here at the Manors.
We would also like to take this time to let all of you know that we at the Manors are beyond grateful for all of you for your understanding and cooperation during this time. As this pandemic changes within our area, our policies may change as well. Any changes will be communicated to family members via our website, Facebook, and via email. Our website address is www.manorsofthevalley.com .We ask that if you do not believe we have an email address on file for you to please contact us so we may add the information to the resident information sheet. Also if you have not received our previous emails we have sent in relation to our response to COVID-19, please feel free to reach out to us and we will be more than happy to email it to you.
We would also like to thank our staff at the Manors for all their hard work and dedication during this pandemic. As our counties are currently on stay at home orders issued by Governor Wolf, our staff continues to leave their families to come to work daily. They do this without reservation because of their compassion and commitment to our residents. They are true heroes and are a huge part of what makes our Manors so great.
In closing, we thank you for your trust in allowing us to care for your loved ones. We are privileged to have you as a part of the Manors of the Valley family. We ask that during this time you continue to take all precautions for yourself and your family to help slow the spread of COVID-19. In order for us to defeat this, we all must do our part. Be assured we are doing everything on our end to protect our Manor communities and your loved ones. During difficult and trying times such as these, we truly see how wonderful our community and nation are as we all come together.
Manors of the Valley
Quality Senior Services
Providing the most comfortable environment for residents is our mission. Whether they required assisted living, personal care, or memory care, we are here for them. We help our residents remain as independent as possible while concentrating on their strengths.
4 Lehigh Valley Locations
We are privileged to serve the aging community in the Lehigh Valley. Our founding location, Whitehall Manor, opened in 1998, and we have been growing ever since. We now serve Whitehall, Bethlehem, Saucon Valley, and Parkland communities.
Life doesn’t have to slow down at the Manors. We truly care about the quality of life for our residents. We are privileged to be able to plan daily activities and special events for our residents to enjoy and partake in. Activities are a great way to stay active!
Reclaim the future for millions! Join Bethlehem, Saucon Valley and Whitehall Manor for the Alzheimer’s Association Walk to End Alzheimer’s®, the nation’s largest event to raise awareness and funds to fight Alzheimer’s disease. Together, we can advance research to treat and prevent Alzheimer’s, and provide programs and support to improve the lives of millions of affected Americans.